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Technical Specifications

Our Cloud Servers are comprised of enterprise-class, secure virtual machines running Windows or Linux operating systems (OS) hosted within the Dimension Data Cloud. Built on VMware’s vSphere 5.0 hypervisor and best-of-class infrastructure from Cisco, EMC, Dell and Riverbed, each Cloud Server can be customised on the fly with up to 16 vCPUs, 128 GB of RAM and 10 TB of storage. Our network-centric approach provides granular controls, improved security and high reliability.

Our Cloud Servers include

  • Hourly pricing and on-demand provisioning of virtual machines running Windows or Linux OS
  • Flexibility to increase or decrease CPU, RAM and Storage on each Cloud Server on the fly
  • 99.99% availability guarantee
  • Cisco hardware-based networking, including VLAN segmentation, customisable firewalls, load balancing, NAT and multicast
  • Pay-as-you-go or prepaid pricing plans
  • Role-based permissions for multiple users on a single account

Dimension Data Cloud supports the following operating systems:

  • CentOS Release 5.8 (32-bit & 64-bit)
  • CentOS Release 6.2 (64-bit)
  • Microsoft Windows Server 2003 Standard (64-bit)
  • Microsoft Windows Server 2003 Enterprise (32-bit & 64-bit)
  • Microsoft Windows Server 2008 Standard (32-bit & 64-bit)
  • Microsoft Windows Server 2008 Enterprise (32-bit & 64-bit)
  • Microsoft Windows Server 2008 R2 Standard (64-bit)
  • Microsoft Windows Server 2008 R2 Enterprise (64-bit)
  • Red Hat Enterprise Linux 5.8 (Tikanga) (32-bit & 64-bit)
  • Red Hat Enterprise Linux 6.2 (Santiago) (32-bit & 64-bit)
  • Ubuntu 8.04.4 LTS (64-bit)
  • Ubuntu 10.04 LTS (64-bit)
  • Ubuntu 12.04 LTS

FLEXIBILITY

  • Flexible Pricing Option: Pay-As-You-Go pricing or prepaid monthly pricing plans available
  • Online Ordering and Immediate Provisioning: Order online and provision Cloud Servers in approximately 5 minutes
  • Flexible CPU, RAM and Storage: Completely customisable CPU (1-16 vCPUs), RAM (1-128 GBs) and 10 TB per server
  • Stop Cloud Server: Stop Cloud Server at anytime; re-start Cloud Server in seconds
  • No Vendor Lock-in: Transfer data out at any time

PERFORMANCE

  • 99.99% Uptime Guarantee SLA: 99.99% cloud server uptime guarantee
  • 99.99% Network Uptime Guarantee SLA: 99.99% network uptime guarantee
  • Latency Guarantee: < 1ms latency guarantee between Cloud Servers on the same VLAN
  • 30-minute Response: 30 minute support response time guarantee
  • WAN Optimization: Network and application acceleration between MCPs based on Riverbed Steelhead WAN optimization technology
  • Geographic Diversity: Select from multiple cloud datacenters
  • Block Storage: High-speed access to block storage via fiber channel SAN (10 TB per server)

SECURITY

  • Secure VLAN Segmentation: Dimension Data’s Cloud Networks consist of a VLAN; Cloud Servers are set up on top of a Cloud Network for maximum security and segmentation
  • Hardware-Based Network Services: Unlike most public cloud providers that provide software-based security services on top of VMs, Dimension Data’s security is implemented at the network layer directly on our Cisco switches allowing high security and high performance. Security and network services include customizable firewalls, NAT, VIP, load balancing, multicast. Dimension Data’s Cloud Networks are built on Cisco Catalyst switches with Application Control Engine Modules.
  • VPN Server Access: VPN administration; Cisco AnyConnect client license included with each Cloud Server
  • Denial of Service Protection: Protection against Denial of Service (DoS) and Distributed Denial of Service (DDoS) attacks, worms or botnets
  • SSAE16 Certification: Dimension Data’s Cloud maintains SSAE16 certification

CONTROL

  • Multiple Users: Multiple users per account
  • Role-based Permission: Each user can be assigned specific roles to control network, servers, images or storage
  • Server Anti-Affinity: Ability to deploy virtual servers on different physical servers for improved reliability
  • Audit and Reporting: Auditing and reporting on all activities
  • Clone Image: Ability to clone virtual servers to create “Customer Images” which can be used to deploy copies of a server configuration
  • Global Image Import / Export: Ability to import/export server images, allowing you to transfer virtual machines to and from your own infrastructure
  • Zero commitment: supports on-demand cancellation and return of data
  • Web Console: Web user interface allows easy setup and customisation of Cloud Servers, Cloud Files and Cloud Networks
  • API: REST-based API allows easy setup and customisation of Cloud Servers, Cloud Files and Cloud Networks

NETWORKING

  • Hardware-Based Network Services: Unlike most public cloud providers that provide software-based security services on top of VMs, Dimension Data’s security is implemented at the network layer directly on our Cisco switches allowing high security and high performance. Security and network services include customizable firewalls, NAT, VIP, load balancing, multicast. Dimension Data’s Cloud Networks are built on Cisco Catalyst 6509s with Application Control Engine Modules.
  • IP Address: All servers are assigned a static private IP address accessible only through VPN. Servers are mapped to static public IP addresses only as needed.
  • Firewall: Firewall included with each Cloud Network
  • Load Balancing: Load balancing included with each Cloud Network
  • Multicast: Multicast included with each Cloud Network
  • Secure VLAN Segmentation: Dimension Data’s Cloud Networks consist of a VLAN; Cloud Servers are set up on top of a Cloud Network for maximum security and segmentation
  • VPN Server Access: VPN administration; Cisco AnyConnect client license included with each Cloud Server
  • WAN Optimization: Network and application acceleration between MCPs based on Riverbed Steelhead WAN optimization technology

SUPPORT

  • 24x7 Phone Support: 24x7 phone support with 30 minute response time guarantee at NO additional charge
  • Community Website: Robust community (cloudsupportcentre.com)
  • Onsite Support: Onsite site support is available for a fee
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