Customer support

Support

Keeping your applications up and running is everything. We’ve developed our cloud to be simple to use and incredibly reliable. You’ll find that you can configure your network, stand up servers, and add storage with ease. In fact, less than 5% of our cloud support enquiries even require a call to our Cloud Support team.

Additionally, our online community support site, the Cloud Support Centre, gets you answers with one click of the mouse. Whether you’re a newcomer to the world of cloud computing or a cloud power-user, this public forum is a tremendous resource.

As a Dimension Data Cloud client, you have access to:

  • Free 24x7 Phone Support: 24 hours a day, 7 days a week. We guarantee that we will respond inside of 30 minutes at no additional cost.
  • Cloud Support Centre Website: Quickly access FAQs, Videos, How-to documents, online access to experts, and more.
  • On-site Support: For just a little extra, our people will come to you.
  • Global Service Centres: Placed around the world, our Global Service Centres provide second-level support to all our global clients.

 

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